Refund policy

Thank you for shopping with us! We take pride in creating high-quality handmade cake toppers and want you to be completely satisfied with your purchase. Please review our return policy below.

Eligibility for Returns:

• Items may be returned if purchased within the last 14 days.
• The item must be unused and in it's original packaging.

Non-returnable Items:

• Personalised or custom-made items are not eligible for return.

Faulty or Damaged Items:

• If you item is faulty or damage, please contact us within 14 days of delivery. We will assist you with the return process.

Return Process:

• Buyers are responsible for the cost and risk of returning the item. Please ensure that the item is securely packaged for return.
• We recommend using a trackable shipping service, as we are not responsible for items damaged or lost during the return shipment.

Refunds:

• Once the returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method.

If you have any questions or concerns regarding your return, please contact us and we will be happy to assist you. Thank you for supporting our small business!